Terms of Service

1. Acceptance of Terms

By creating an account or using Sales EDC ("SEDC," "we," "us"), you agree to these Terms of Service ("Terms"). If you don't agree, don't use the service.

2. Eligibility

• You must be at least 18 years old.
• You must provide accurate information during signup.
• You represent that you have authority to bind your employer (if using SEDC for work).

3. Account & Security

3.1 Account Creation

• One account per person (no sharing credentials).
• You're responsible for keeping your password and 12-word recovery seed secure.
• We're not liable if you lose your recovery seed. Write it down. Don't lose it.

3.2 Account Termination

• By You: Cancel anytime via the dashboard or email [email protected]. No refunds for partial months.
• By Us: We can suspend or terminate your account for violations (abuse, fraud, illegal activity). We'll email you first unless it's an emergency.

4. Services

4.1 What We Provide

• Voice Intel Drop: Voice note → battle card (90 seconds).
• Pre-Meeting Brief: Scheduled brief 2 hours before meetings.
• Post-Meeting Debrief: Meeting summary + follow-up draft.
• Market Reports: 5-source intelligence synthesis.
• Contact Enrichment: Verified contact details (email, phone, LinkedIn).
• Weekly Market Intel: Customer intelligence, market trends, product research (Pro tier).
• CRM Write-Back: Sync meeting notes and contacts to Salesforce/HubSpot (Pro tier).

4.2 What We Don't Guarantee

• 100% Uptime: We target 99.9% uptime, but stuff happens (AWS outages, DDoS attacks). We'll post status updates at status.sales-edc.com.
• Perfect Data: Enrichment data (Apollo, LinkedIn) may be outdated or incorrect. We're not liable for bad phone numbers or bounced emails.
• AI Accuracy: GPT-4o is smart but not perfect. Verify critical info before using it in a deal.

5. Pricing & Payment

5.1 Subscription Tiers

• Basic: $79/month (billed monthly)
• Pro: $149/month (billed monthly)
• Enterprise: $99/seat/month (custom billing, annual contracts)

5.2 À La Carte SKUs

• Market Report: $44.99 per report
• Contact Enrichment: $14.99 per 5 contacts
• Pre-Call Brief: $24.99 per brief
• Research Pack: $79.99 (includes all 3 above + 30-day Pro trial)

5.3 Performance Sponsorship Model

For companies sponsoring reps:

• $0 until $250K attributed revenue/quarter
• 2.0% on $250K-$500K
• 1.5% on $500K-$2M
• 1.0% on $2M-$10M
• 0.75% on $10M-$50M
• 0.50% on $50M+

Attribution: Tracked via CRM integration + rep self-report. Quarterly reconciliation.

5.4 Payment Terms

• Billing: Monthly subscriptions auto-renew on the same day each month.
• Payment Method: Credit card via Stripe. We don't store your card number.
• Failed Payments: If your card fails, we'll email you. After 7 days, your account is suspended. After 30 days, deleted.
• Refunds: No refunds for partial months. If we mess up (billing error, outage), we'll credit your account.

5.5 Price Changes

We may change prices with 30 days' notice. You'll be grandfathered into your current price for 12 months if you're already a subscriber.

6. Data Ownership & Privacy

6.1 What You Own

• All data in your vault (meetings, contacts, notes, briefs)
• Your 12-word recovery seed (the only way to decrypt your vault)
• Your CRM sync settings (you control what we write back)

6.2 What We Own

• The SEDC software, APIs, and infrastructure
• Aggregated, anonymized usage data (for product improvement)
• Brand assets (logo, design, copy)

6.3 License Grant

• You grant us: License to process your data to provide the service (transcribe voice notes, generate briefs, sync CRM).
• We grant you: Non-exclusive, non-transferable license to use SEDC while your account is active.

7. Acceptable Use

7.1 You MAY:

• Use SEDC for commercial sales work
• Connect your CRM, calendar, and other integrations
• Export your vault data at any time
• Share case studies and results publicly (your vault stays private)

7.2 You MAY NOT:

• Abuse the API: No scraping, rate-limit bypassing, or reverse-engineering.
• Share Your Account: One account per person. No password sharing.
• Use for Illegal Purposes: No fraud, spam, harassment, or GDPR violations.
• Resell SEDC: No white-labeling or reselling without written permission.
• Compete: No using SEDC data to build a competing product.

7.3 Enforcement

If you violate these terms, we'll email you. If you don't fix it within 7 days, we'll suspend your account. Serious violations (fraud, spam) = immediate termination.

8. Intellectual Property

8.1 Our IP

SEDC owns all rights to:

• Software, APIs, and infrastructure
• Brand assets (logo, design, copy)
• AI models trained on anonymized data

8.2 Your IP

You own all rights to your vault data. We don't train AI models on your vault data without explicit consent.

8.3 DMCA

If you believe someone is infringing your copyright using SEDC, email [email protected] with details.

9. Disclaimers

We disclaim all warranties, express or implied, including:

• Merchantability: We're not guaranteeing SEDC will make you rich.
• Fitness for Purpose: We're not liable if SEDC doesn't fit your exact workflow.
• Non-Infringement: We're not liable if third-party data (Apollo, LinkedIn) infringes someone's rights.
• Uptime: We target 99.9% uptime but don't guarantee it.
• Data Accuracy: AI-generated content may be incorrect. Verify before using in deals.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• SEDC is not liable for lost revenue, lost deals, or indirect damages.
• Our total liability is limited to the fees you paid in the last 12 months (max $1,788 for Pro tier).
• This applies even if we're negligent (but not if we're grossly negligent or commit fraud).

Example: If SEDC goes down during your biggest pitch and you lose a $1M deal, we're not liable. We'll refund your monthly fee ($149), but that's it.

11. Indemnification

You agree to indemnify SEDC for:

• Your violation of these Terms
• Your violation of third-party rights (copyright, privacy, etc.)
• Your use of SEDC for illegal purposes

Example: If you upload copyrighted content to your vault and the owner sues us, you cover our legal fees.

12. Governing Law & Disputes

12.1 Governing Law

These Terms are governed by the laws of the State of [TBD], USA, without regard to conflict of law principles.

12.2 Dispute Resolution

• Informal Resolution: Email [email protected] first. We'll try to resolve within 30 days.
• Arbitration: If informal resolution fails, binding arbitration under AAA Commercial Arbitration Rules.
• Class Action Waiver: No class actions. Individual arbitration only.

12.3 Exceptions

Either party may seek injunctive relief in court (e.g., to stop IP infringement or data breaches).

13. Changes to Terms

We may update these Terms with 30 days' notice via email or in-app notification. Continued use after changes = acceptance.

Material changes (e.g., price increases, liability caps) require explicit acceptance (click "I Agree" in the app).

14. Miscellaneous

14.1 Entire Agreement

These Terms + Privacy Policy = the entire agreement. No verbal promises count.

14.2 Severability

If any provision is unenforceable, the rest of the Terms still apply.

14.3 No Waiver

If we don't enforce a provision, it doesn't mean we waive it forever.

14.4 Assignment

We can assign these Terms (e.g., if we're acquired). You can't without our written consent.

14.5 Force Majeure

We're not liable for failures due to events beyond our control (natural disasters, war, pandemics, AWS outages).

15. Contact

Questions about these Terms? Contact us:

• Email: [email protected]
• Support: [email protected]
• Mail: EA LLC, [Address TBD]

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